About Shah Azeemuddin Alvi
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Academic Level Diploma
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Age 48 - 52 Years
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Gender Male
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Industry Information Technology (IT)
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Nationality Indian
About me
Results-driven IT Support Engineer with 16+ years of experience in IT support, infrastructure management, project leadership, and team supervision in large-scale enterprise environments. Proven expertise in deploying and maintaining systems, implementing ITIL practices, and managing enterprise-level projects such as Data Center Migration, Mobile Device Management (MDM), and Disaster Recovery. Strong leadership, analytical, and troubleshooting skills with a track record of managing cross-functional teams across multiple locations.
Experience
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2022 - Present
Qnet ICT Solutions Riyadh, Saudi Arabia
IT Field Support Engineer(HCL)
QNET ICT Solutions Saudi Arabia (HCL Project), Dubai, UAE & Saudi Arabia
July 2022 – Present
• Manage 50+ workstation environment, including Windows servers, laptops, and desktops; implementation, configuration, and troubleshooting of local area networks.
• Administered IT service desk operations for PepsiCo (Saudi Snack Foods Ltd.) across two countries, resolving over 200+ technical issues monthly and ensuring seamless connectivity for 150+ remote (WFH) users.
• Deployed and maintained VPN solutions using remote desktop tools, enabling seamless connectivity for 150+ WFH employees and resolving an average of 200+ technical issues monthly.
• The HCL Service Desk System for ticketing (incident & request management).
• Administered MDM solutions (Intune, AirWatch), Active Directory, and network troubleshooting.
• Performed BitLocker activation, key backup, McAfee installation/configuration.
• Installed and configured business applications (HP Cam Scanner, SAP), Microsoft Office 365 (Outlook, Excel, etc.), and managed mobile devices, printers, scanners, and Cisco IP phones. -
2004 - 2017
PepsiCo Saudi Snack Foods Co. Ltd.
IT Support Engineer
IT Supervisor
PepsiCo (Saudi Snack Foods Co. Ltd), Saudi Arabia
2012 – 2017
• Supervised and mentored IT support staff, assigned tasks, and monitored daily operations to ensure efficient system uptime.
• Oversaw backups, disaster recovery, and data integrity.
• Enforced IT policies and compliance with regulatory standards; maintained antivirus, firewall, and cybersecurity tools.
• Maintained comprehensive documentation and provided regular IT performance reports.
Desktop Support Engineer / IT Support Specialist
PepsiCo (Saudi Snack Foods Co. Ltd), Saudi Arabia
2004 – 2012
• Delivered comprehensive IT support to 300+ PepsiCo (Saudi Snack Foods Ltd.) employees across UAE and Saudi Arabia, maintaining a 98% user satisfaction rate via prompt issue resolution for remote and on-site workers. Installed, configured, and troubleshot Windows servers and desktops (Windows 98/2000/XP/Vista/2003).
• Delivered on-site and remote support for hardware, operating systems, software, and LAN.
• Configured and troubleshot Outlook, domain, and remote access tools (Dameware, Skype, RDP).
• Supported productivity applications (MS Office, Teams, Zoom, Webex).
• Coordinated with vendors and managed SLAs for technical issue resolution.