Bachelor's Of Computer & Statistical Sciences

DATA ANALYST

• Data Collection and Management.
• Data Analysis and Interpretation:
• Cleaning and preparing data for analysis, including handling missing values, correcting errors, and ensuring consistency.
• Performing statistical analysis, data mining, and modeling techniques to identify trends, patterns, and relationships in data.
• Interpreting data analysis results and drawing actionable insights to inform business decisions.
• Reporting and Visualization:
• Creating reports, dashboards, and data visualizations to communicate findings to stakeholders.
• Developing and customizing data reports and presentations to suit different audiences and needs.
• Collaborating with stakeholders, including engineers, programmers, and other teams, to understand requirements, address issues, and implement solutions.
• Communicating findings and recommendations effectively to both technical and non-technical audiences.

ACCOUNTANT

• Managed financial reporting processes resulting in enhanced transparency.
• Conducted financial audits for improved internal controls.
• Streamlined budgeting exercises for efficient financial planning.
• Improved cash flow through meticulous accounts receivable management.
• Prepared monthly and yearly balance sheets, ensuring accuracy.
• Prepared detailed models, reports and charts highlighting complex financial
information.

CRM & DATA MANAGEMENT AND ANALYSIS

• Data Analytics, Customer Data Management & Call Center Reports.
• Customer Data Management Monitoring, Customer Segmentation, Customer Master Data, Complaint Resolution, Stakeholder.
• Management & Collaboration, Performance and Team Supervision.
• Maintain a reliable customer database.
• Capture and report customer habits,Capture,analyse and report customer feedback.
• Handle and resolve customer complaint.
• Create a new customer profile, Update existing customer profile,
• Convert Business relation account to customer account, Issue tickets for arriving customers, Register direct complaints and lost sales.

Customer Service Representative

• Answering Inbound Calls: Handling a high volume of calls and greeting customers professionally.
• Customer Support: Addressing customer inquiries, resolving issues, and providing information about Zain’s products and services.
• Problem Solving: Assessing customer concerns, troubleshooting service issues, and escalating complex problems when needed.
• Promoting Zain’s Products and Services: Understanding customer needs and suggesting appropriate offers and solutions.
• Maintaining Customer Satisfaction: Building trust, demonstrating respect, and ensuring efficient and timely issue resolution.
• Following Procedures and Metrics: Adhering to established call center procedures and performance metrics.
• Updating Job Knowledge: Staying informed about new products, services, and offers through training and self-learning.