Bachelor Of Commerce

Sales Executive

➢ Generated sales lead by visiting B2B clients through calls by briefing them about the facility services.
➢ Develop business relationship with customers and identify sales opportunities.
➢ Negotiated pricing and terms with customers.
➢ Maintained records of sales and customer data.
➢ Review and analyze feedback of clients and share with Marketing Team for effective sales materials.
➢ Understand the market situation and work accordingly with the team.
➢ Follow up of New and Old Clients for generating business.
➢ Meet existing clients to build a relationship and share the grievances if any with operation team.

Officer With Payment Investigation Team

➢ Handling help desk (E-mail’s) of Investigation and follow up unit (Payment Investigation Team).
➢ Assigning cases among team members using ITRACKS and UAEFTS.
➢ Looking after swifts using a medium UAEFTS.
➢ Preparation of refund vouchers.
➢ Monitor payment gateway for the Inward/Outward traffic of Swift messages for the bank.
➢ Fraud Enquiries – Any transaction which was report as fraudulent are taken care.
➢ Helping line manager in daily reporting part.
➢ Sent messages via swift to corresponding banks as per requirement
➢ Coordinating with Branch’s, RM, other bank and other stakeholders for providing quick and
accurate resolutions as per enquiries raised.

Senior Customer Service Executive

➢ Handle customer queries on call, related to conventional credit cards, personal account and loans.
At the same time meeting all the parameters as set by the client.
➢ Selling of conventional credit card products such as Personal payment plan, Credit card loan and
Balance transfer by uncovering customer’s needs.
➢ Interacting daily with different department basis the requirement.
➢ Attend meetings to learn about products and services or changes in current ones
➢ Adhering to all the quality guidelines and standard procedures.
➢ Meeting Monthly Targets of selling credit card products and Login Hours.

Associate

➢ Handle incoming queries on call regarding US properties related to valuation and deed from
different department and counties.
➢ Reviewing documents and forward to concerned team for further process.
➢ Interact with different departments in India and U.S and get deed corrected if not as per required
format.
➢ Allocate data among team members on daily basis.
➢ Analyze market trend depending upon location.
➢ Analyzing the residential property condition and evaluate using the sales comparison approach.

Associate

➢ Handle incoming queries on call regarding US properties related to valuation and deed from
different department and counties.
➢ Reviewing documents and forward to concerned team for further process.
➢ Interact with different departments in India and U.S and get deed corrected if not as per required
format.
➢ Allocate data among team members on daily basis.
➢ Analyze market trend depending upon location.
➢ Analyzing the residential property condition and evaluate using the sales comparison approach.

Junior Process Executive

➢ To sell Vodafone products such as Postpaid plans to UK based customer through calls.
➢ To handle the queries of customer
➢ To follow up with customers regarding their concern and queries.
➢ To process the request of customer with in TAT.
➢ To understand customer needs and sell products as per their requirements.
➢ To meet daily and monthly targets.
➢ Attend meetings to learn about products and services or changes in current ones
➢ Adhering to all the quality guidelines and standard procedures.

Customer Service

➢ Handling customer queries related to reliance life insurance products as well as cross selling
➢ of new products.
➢ Interacting daily with different department basis the requirement.
➢ Attend meetings to learn about products and services or changes in current ones.
➢ Adhering to all the quality guidelines and standard procedures.
➢ Coordinate & follow ups with other departments & branches of the organization regarding
customer requests and complaint.
➢ Consolidation of data for daily tracker for individual & team for MIS reports.
➢ Handling escalations cases of HNI & Non HNI customers.
➢ Handle queries like Policy Correction, Nomination, Partial Surrender, Policy Issuance, Policy
Cancellation, refund of excess premium and Fund transfer.

Customer Care Executive

➢ Handle queries of Service Quality Team, allocate data on daily basis.
➢ Audit Complaint’s and Request created at touch points.
➢ Ensuring accuracy of data captured in the system & adhering to quality standards & norms.
Understand and review existing processes
➢ Suggest changes and improvements in the current processes.
➢ Communicate with Customer for feedback & queries.
➢ Update Scores for respective Department.
➢ Quality check of documents required for processing Insurance Claims.
➢ Changes in Claims Document depending upon the process requirement.
➢ To maintain the records of claims documents.
➢ Undertake data consolidate on daily & Monthly basis.
➢ Interact with different departments on daily basis depending upon the requirement.
➢ Maintaining a tracking facility to enable documents to be updated easily.

Office Assistant

➢ Maintain records of sales and purchases.
➢ Check delivery of goods.
➢ Telemarketing of products.
➢ Handling customer enquiries.
➢ To generate Payroll of employees.
➢ Monitor core expenditure on supplies and services and ensure that all requirements are
provided cost effectively.
➢ Keep track of all the invoices.
➢ Maintain documents of sales and purchases.