About Mohammed AbdAlWahab
-
Academic Level Bachelor's Degree
-
Age 28 - 32 Years
-
Gender Male
-
Industry Finance & Banking
-
Nationality Sudanese
About me
Customer-focused professional with experience in call center operations, banking, and customerservice.Proven ability to handle high-volume inbound and outbound calls, resolve customer inquiriesefficiently,and maintain high service quality standards. Strong communication skills, English and Arabicfluency,and proficiency in Microsoft Office. Adaptable, reliable, and a quick learner who performs wellin fastpaced environments.
Education
-
2012 - 2016
Sudan Academy for banking and financial sciences
Bachelor's Degree in Banking Information Systems
Experience
-
2024 - 2025
Telephonic Group
Call Center Agent
Handled a high volume of inbound and outbound calls daily while maintaining professionalism andaccuracy.
Communicated with customers clearly to provide information, answer inquiries, and resolve issues.
Maintained accurate customer records and call notes using internal systems.
Achieved Targets and met productivity and quality standards in a fast-paced call center environment.
Demonstrated adaptability by quickly learning scripts, systems, and procedures . -
2019 - 2023
Bank of Khartoum
Bank Teller
• Processed daily customer transactions including deposits, withdrawals, transfers, and foreign currencyexchange in compliance with Central Bank regulations.
Provided front-line customer service and assisted clients with account-related inquiries.
Maintained compliance with banking policies and confidentiality standards.
Strengthened communication and problem-solving skills through daily customer interaction.