Bachelor of Software Engineering

Network Engineer

• Designed and deployed scalable network infrastructures for clients in hospitality, healthcare, retail, and education sectors.
• Configured Cisco Catalyst switches, ASA firewalls (TASACS+), Aruba cx 6300 HPE switches, Aruba Networking 500 and 503 Series Campus Access Points and Ubiquiti UniFi controllers and professional pro 24 and 48 PoE switches to ensure optimal connectivity and security.
• Managed VLAN segmentation and QoS to enhance traffic prioritization, reducing VoIP and video streaming latency.

Key Achievements:
• Delivered a robust network for a 200+ room luxury resort, achieving 99.9% Wi-Fi coverage across guest and administrative areas.
• Improved hospital network reliability by implementing redundant OSPF routing, ensuring uninterrupted connectivity for critical systems.
• Optimized data transfer speeds across a 20-branch retail chain through MPLS and VPN enhancements.

Network Support Technician

• Configured and deployed network devices (Cisco Catalyst switches, ISR routers, and Ubiquiti UniFi access points) across 10+ office locations, ensuring seamless integration and minimal downtime.
• Managed VLAN segmentation and firmware updates via Cisco CLI, enhancing network performance and security for high-traffic environments.
• Conducted real-time monitoring through the Network Operations Center (NOC), reducing incident resolution time using Wireshark.

Key Achievements:
• Successfully upgraded the network infrastructure of a regional sales office, achieving improvement in connectivity for 20+ employees.
• Proposed and implemented a cost-effective optimization plan, increasing bandwidth utilization efficiency.
• Created detailed documentation for network configurations and troubleshooting procedures, improving team efficiency and knowledge sharing

IT Support Technician

• Diagnosed and resolved hardware issues (laptops, printers, peripherals) and software errors (Windows OS, application crashes) for a 50+ device environment, ensuring minimal disruption to daily operations.
• Troubleshot common network issues, including slow internet speeds, Wi-Fi disconnections, and IP conflicts, using tools like Wireshark and packet analysis.
• Performed onboarding and offboarding processes for 20+ employees, configuring accounts, devices, and network permissions within 24 hours of request.
• Scheduled and executed routine system maintenance, including software updates and disk cleanups, ensuring a 99% system uptime.

Key Achievements:
• Reduced hardware troubleshooting time through efficient diagnosis and proactive maintenance.
• Independently restored network connectivity for VLANs by verifying configurations using Cisco CLI, minimizing downtime.
• Improved operational efficiency by documenting troubleshooting steps and maintenance protocols for team use.