About Ahmed Kabbashi
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Academic Level Bachelor\\s-Degree
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Age 33 - 37 Years
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Gender Male
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Industry Transportation & Logistics
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Nationality Sudanese
About me
Dynamic and results-driven Logistics, Customer Service, and Operations Manager with 8+ years of expertise in last-mile delivery, logistics coordination, and client relations across the Gulf region. Adept at leading high-performing teams, optimizing supply chain efficiency, and enhancing customer satisfaction. Proven ability to drive revenue growth, streamline operations, and implement strategic marketing initiatives.
Education
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2009 - 2013
Sudan university of science and technology
Bachelor of English and translation
Experience
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2024 - Present
Startime events company - KSA
Global Relations Manager
Develop and maintain international partnerships, driving business growth and strategic alliances. Lead cross-border negotiations, ensuring compliance with global regulations and market expansion. Enhance global brand presence through PR, stakeholder engagement, and cultural awareness. Oversee risk management, policy compliance, and international project execution. Facilitate seamless cross-cultural communication and collaboration across global teams.
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2022 - 2023
3ED Mile delivery company
Logistics Operations Manager - KSA
Oversees the end-to-end supply chain process, ensuring efficient storage, transportation, and distribution of goods. Manages daily logistics operations, optimizes delivery routes, and coordinates with suppliers, warehouses, and transportation teams to enhance efficiency and cost-effectiveness. Monitors KPIs, analyzes performance data, and implements process improvements to streamline workflow. Ensures compliance with safety regulations, manages risk, and leads teams to achieve operational excellence while maintaining high service levels and customer satisfaction.
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2020 - 2021
Viame delivery LLC - Dubai, UAE
Live operations & logistics Manager
Oversaw end-to-end logistics from warehouse storage to final delivery, ensuring seamless execution with sales, marketing, and driver management teams. Led a team of 30+ drivers and 10+ coordinators, optimizing delivery efficiency and cost-effectiveness. Developed performance reports and analyzed trends to enhance operational productivity. Acted as the primary liaison for high-value clients, ensuring top-tier service and satisfaction.
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2017 - 2019
Quiqup delivery LLC - Dubai, UAE
Logistics operations & Coordination Manager
Managed live operations and logistics teams, ensuring high service levels and rapid issue resolution. Monitored KPIs to provide data-driven feedback, optimizing performance and efficiency. Oversaw escalations, internal communications, and client training programs while streamlining last-mile delivery planning to reduce costs and enhance operational effectiveness.
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2016 - 2017
Noon Online shopping company - Dubai, UAE
Bilingual Customer Care Officer
Provides exceptional customer support by handling inquiries, complaints, and service requests in multiple languages. Facilitates clear communication between the company and diverse clients, ensuring a seamless customer experience. Manages problem resolution, processes transactions, and enhances customer satisfaction through personalized assistance. Collaborates with internal teams to improve service quality and efficiency while maintaining accurate records of customer interactions.