Bachelor of Information Technology (Bs. IT)

IT Support

• Managed and monitored installed systems and infrastructure.
• Installed, configured, and maintained operating systems and application software.
• Ensured high levels of system and infrastructure availability.
• Administered data warehouse infrastructure.
• Designed and optimized data warehouse schemas

Field Systems Assistant Manager

Help the FSM (Field Systems Manager ) efficiently manage business processes and reporting by freeing up the FSM from systems administration and allowing the FSM time to function as a QMS process manager
• . Reduce the risk that an FSM move at 2 years will result in the breakdown of location processes.
• Improve the quality of reporting for Marketing & Technology Centers. -Help get more value out of existing IT through better local expertise on current features.
• Support FTL, InTime, Stores, iDistrict / Delivery Express, and future applications such
• ?Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and conference
• telephone calls
• Make preparations for Band Council and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents on a word processing system

IT manager

•Maintain essential IT infrastructure, including operating systems, security tools, applications,
servers, email systems, laptops, desktops, software, and hardware.
•Take responsibility for projects and solutions within the larger business initiative.
•Handle business-critical IT tasks and systems administration.
•Research and evaluate emerging technologies, hardware, and software.
•Track and maintain hardware and software inventory.
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and
accuracy to inform business decisions.
• Ensure network components work together seamlessly to meet business needs, using their full
range of capabilities, and stay informed about new features and competitor solutions.
• Analyze processes, technologies, and vendors continually to find areas for improvement.
• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure
that they’re offering the best-possible service and value for business needs.
• Train employees to use software and hardware; troubleshoot issues and provide technical
support when needed.
• Develop and execute disaster planning and maintain data backups.

Customer experience officer

• Handled customer contacts professionally, including calls, emails, and faxes.
• Achieved and exceeded Key Performance Indicators (KPIs) for service levels.
• Managed multiple third-party accounts simultaneously.
• Ensured high call quality and reviewed calls for service standards.
• Maintained up-to-date knowledge on products and services.
• Reviewed and revised standard operating procedures.

IT Support Assistant Manager,

Installation
• commissioning and operation of Company computer/data networks for all the Middle East
Branches ( UAE – Oman – Kuwait – KSA – Egypt – Lebanon – Jordan – Iraq )
• Manage breakdowns.
• Manage the efficient and trouble free operation of companywide high speed data
communication network infrastructure Manage the VMware Server.
• Manage the IP telephony
• Manage establishing and maintaining a corporate wide information security program to
adequately protect its information assets
• Manage carrying out proactive monitoring of the network
• ensuring optimum resource utilization and acceptable performance
• obtaining replacement or specialist components, fixtures or fittings
• Designs and implements the expansion and upgrade of the network infrastructure to meet the
business requirements
• checking computer equipment for electrical safety
• maintaining records of software licences
• Assures the security of company data assets and corporate information designs
• implements appropriate controls in relation to logical access of the network infrastructure
• Define application problem by conferring with clients/Users; evaluating procedures and
processes
• Develop solution by preparing and evaluating alternative workflow solutions.
• Control solution by establishing specifications; coordinating production with programmers
Improves systems by studying current practices; designing modifications Validate results by
testing programs.
• Ensure operation by training personnel; providing support.

IT Support

• Installed and troubleshooted computer systems and networks.
• Managed high-speed data communication across the company.
• Maintained information security programs.
• Monitored and optimized network performance.
• Managed software licenses and logical access controls.

NAJM Award certificate - best Quality & CSAT preformance

In recognition of my contribution and going the extra mile during getting the top prformance in Quality & CSAT .

Najm Award Certifcate

For my solid contribution towards of DNATA operations during the Crisis for our cross team in \' Clark Earthquake\' . Your promptness & invaluab le assistance during this critical time I was a great support to our extended teams & Cu.stomer . I get to cover the work of 2 teams by my self for more than 10 working day spending 16 working hours every day to cover the staff short until Clark center run the operation again.

Najm Award - Best staff of the year.

In rerognm of my perf ormance driven arritude and consistencv in m ai n1 a111tn1J our quality standards and KPl\'s peformance . ending with thanking words that You are a positive role mudule keep playing positive roule to ypou other colleagues . Weir done!