About Rawan Souleyman
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Academic Level Bachelor\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\s-Degree
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Age 23 - 27 Years
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Gender Female
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Industry Food & Beverage
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Nationality Nigerian
About me
experienced marketing and customer service professional with a strong background in influencer marketing, campaign management, and client relations. Proven ability to increase brand sales, build strategic partnerships, and deliver exceptional customer support across diverse platforms. Skilled in project management, event coordination, and multilingual communication, with a passion for continuous learning and innovation.
Education
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2022 - Present
University of the people
Health science
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2016 - 2018
Alertiqa higher training institute
Office managment
Experience
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2023 - Present
Trofi/ Sisban
Influencers marketing specialists
Deep understanding of Riyadh’s influencer landscape and cultural nuances.
Scout and strategically pair the perfect influencers with brands based on audience demographics, engagement metrics, and brand alignment.
Build and nurture authentic relationships with influencers to foster a collaborative ecosystem.
Track, analyze, and report campaign
performance with actionable in
sights for the company and future optimization.
Develop comprehensive campaign briefs with clear deliverables, timelin
es, and creative direction. -
2023 - Present
Trofi/ Sisban
VIP relations officer
Handle incoming reservation requests via phone, email, and online platforms.
Accurately input reservations into the system.
Coordinate with other departments to ensure guest satisfaction.
Provide excellent customer service at all time. -
2019 - 2021
Nana Direct
Customer service officer
Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat), and provide step-by-step guidance to customers on using product features and troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
Follow up with customers to ensure their technical issues have been resolved and they are satisfied.