About Dewan Mohammad Abu Sufian

  • Academic Level  Bachelor\\\\s-Degree
  • Age  28 - 32 Years
  • Gender  Male
  • Industry   Hospitality & Tourism
  • Nationality  Bangladeshi
  • Are You Currently Located in Saudi Arabia?  Yes

About me

A highly organized and customer-focused professional with experience in the front office, reservations, and hospitality industry. Seeking to leverage exceptional communication, problem-solving, and administrative skills to provide outstanding guest experiences, streamline reservation processes, and support the operational success of a dynamic hospitality team. Committed to delivering excellent service and maintaining a positive, welcoming environment for guests, while ensuring efficiency and accuracy in all front office tasks.

Education

  • 2021 - 2025
    The People's University of Bangladesh

    BSc. in Tourism and Hospitality Management

    I have Completed by Bachelor in Tourism and Hospitality Management from The People's University of Bangladesh, Dhaka, Bangladesh.

  • 2021 - 2022
    National Hotel and Tourism Training Institute

    Hotel Management

    I have passed Advance Diploma in Hotel Management from National Hotel and Tourism Training Institute, under Bangladesh Parjatan Corporation, Dhaka, Bangladesh. Learned theory and practical about every department iof hotel.

  • 2016 - 2018
    DIPTI Business Management College

    Higher Secondary Certificate

  • 2008 - 2014
    Bangladesh International School, Dammam, Saudi Arabia

    IGCSE O'level

Experience

  • 2024 - 2025
    Barnochata Resort

    Supervisor (FD)

    *Overseeing Guest Relations Team
    *Training and Mentoring Junior Staff
    *Ensuring Guest satisfaction and Service standard

  • 2024 - 2024
    Barnochata Resort

    Senior Guest Relation Officer

    *Assist in scheduling and coordinating meetings, appointments, and events.
    *Process and confirm hotel reservations via phone, email, and online booking systems.
    *Work with CRM

  • 2023 - 2024
    Barnochata Resort

    Junior Guest Relation Officer

    *Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
    *Assisting Guest and handling inquiries
    *Resolving complaints and knowledge on PMS
    *Work with Room Reservations
    *Manage guest check-in and check-out procedures, ensuring accuracy and efficiency.

  • 2022 - 2023
    Pan Pacific Sonargaon Hotel, Dhaka, Bangladesh

    Trainee

    ·Front Office Operation
    ·Food and Beverage Service
    ·Housekeeping
    Skills: Operations, Customer Relationship Management (CRM), Complaint Handling, Customer Satisfaction, PMS, Phone
    Etiquette, Fine Dine Service, Guest service, Sales Strategy, Service Quality, Room Attendance, Laundry Knowledge

Expertise

Graphics Design (Adobe Photoshop)
Complete Guide to Digital Marketing (Online)
Knowledge and Skills to Provide excellent Customer Service (Online)

Languages

English
Proficient
Bengali
Proficient
Hindi
Proficient
Urdu
Intermediate
Arabic (Saudi Arabia)
Intermediate

Skills

Decision making and Problem Solving Leadership & Supervision MS word, Excel, Powerpoint and Outlook Multitasking Strong Communication and Interpersonal

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